FAQs

How long does it take for funds to appear on my account?

Credit & Debit card payments will normally be applied to your account within 30 minutes. Bank transfers will be applied to your account shortly after arriving at our bank. We check our accounts regularly for new deposits throughout the day.

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How do I request a payment out to my bank account?

If you have funded your account by debit or credit card then we will return your funds back to that source. Otherwise funds will be sent directly to a bank account in your name. If you do not have your bank details setup, then please contact the Helpdesk (Tel 0203 003 2500).

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What ways are there of funding my RBS Spread Trading account?

For details of the different methods of funding your account, please go to Online Payment page.

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What are the charges for making card payments?

Debit card payments from UK banks attract no charge. Debit card payments from non-UK banks and all credit card payments attract a charge of 1.8%.

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Can I refund money back to my debit or credit card?

Funds will be refunded back to your card up to the amount you have used to deposit with.

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Do you accept funds from a 3rd party source?

Only in exceptional circumstances will we accept funds from a 3rd party source and only when the payment is accompanied by all the relevant documentation. For more information, please go to our 3rd party payments page.

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My online payment has been "referred” and requires authorisation"

Your transaction requires verification. Please email our Helpdesk, alternatively call us on 0203 003 2500, where we will attempt to authorise the payment for you.

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My online payment has been"declined"

This means there has been a problem with your payment. Please check you have entered all the card details correctly and try again. If the transaction continues to be declined, then please contact your card issuer directly.

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I have more than one account with RBS Spread Trading. How can I transfer funds between them?

If you have more than one account they should be managed separately where possible. In exceptional circumstances, e.g. your account being on margin call, we will allow you to make transfers between accounts. To do this, please contact us via helpdesk@rbsspreadtrading.co.uk (Tel 0203 003 2500).

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Where can I see my payment history on the software?

Payments in and out of your account are shown on the cash & payment history blotter within Marketmaker and also on your daily and monthly statements.